Shipping
In order to protect the quality of the gummi candies as much as possible, we ship every gummigram via 2-day service.
SHIPPING METHOD:
Gummigrams are only shipped out on Mondays, Tuesdays, and Wednesdays to allow 2-day arrival. Unfortunately, we cannot control the carrier to deliver on time.
Gummigrams are shipped without cool packs or dry ice and will normally arrive in excellent condition under normal weather conditions. Please be conscious of the weather at the destination. If they are experiencing extreme heat, please don’t order.
At this time, we are only able to ship within the continental USA, and we do not deliver to PO Boxes.
TRACKING:
The person who orders the GUMMIGRAM will receive tracking information via email once your order has been processed by our shipping department. Please allow 24 hours for the tracking information to update.
ADDRESS CORRECTIONS AFTER PURCHASE / UNDELIVERABLE
GUMMIGRAM is not responsible for incorrect or incomplete addresses provided at checkout. A fee will be charged for any address corrections made by our shipping carrier to ensure proper delivery. We do not issue refunds for packages that are refused by the recipient or that are undeliverable due to incorrect or incomplete shipping information. If you realize that a correction is necessary for the delivery address, please contact us at support@gummigram.com as soon as possible. If the product has not shipped, we will change the ship-to address. Please include the order number, your name, and the new shipping information.
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RETURNS/REFUNDS: We take every effort to make sure that your GUMMIGRAM will arrive in great condition! We do not accept returns, but we may provide store credit for mechanical failures in the lighting mechanism. Please contact us at SUPPORT@GUMMIGRAM.COM if you are unsatisfied with the product. Please note that we do not issue refunds for packages that are refused by the recipient or that are undeliverable due to incorrect or incomplete shipping information.